Below are common questions we receive about our auditing, mediation, and investigation services. This information supports UK organisations navigating compliance and workplace integrity.

What services does Bespoke Integrity Solutions provide?

We offer three core services:
– Internal audits for ISO 9001 and ISO 27001 certified organisations
– Mediation to resolve workplace disputes
– Independent investigations into serious employee allegations
Each service is tailored to support compliance, reduce risk, and protect organisational integrity.

Who are your services for?

We support organisations of all sizes—especially those in regulated industries or with ISO certifications.
Our typical clients include HR departments, senior managers, and compliance teams seeking external support with sensitive matters or certification maintenance.

What is an internal ISO audit?

An internal ISO audit is a structured review of your processes to ensure they meet ISO standards, such as 9001 (quality management) or 27001 (information security).
We conduct independent audits to identify gaps, support certification readiness, and maintain compliance.

How does workplace mediation work?

Mediation is a voluntary and confidential process that helps resolve conflict between colleagues.
As impartial mediators, we guide conversations between parties to rebuild trust and agree on practical solutions—avoiding formal grievances wherever possible.

When should an organisation conduct an independent investigation?

An independent investigation is recommended when an allegation is serious, sensitive, or involves senior staff.
We gather facts objectively, conduct interviews, and produce a clear report to support fair decision-making at disciplinary hearings or tribunals.

Are your services confidential?

Yes. All services—whether audits, mediations, or investigations—are delivered with the highest standards of confidentiality, professionalism, and discretion.
We follow GDPR and ISO-compliant practices throughout.

Where are you based and do you work nationwide?

We’re based in Newcastle upon Tyne, but we work across the UK.
We offer remote and on-site services depending on your needs.

What qualifications and experience do you have?

Our founder, Peter McBay, has over 30 years of experience in law enforcement, specialising in fraud, security, and misconduct.
He is a certified ISO Lead Auditor (9001 and 27001), accredited mediator, and Accredited Counter Fraud Specialist. Our services meet recognised professional and regulatory standards.

How do I get started?

You can contact us to book a consultation call.
We’ll listen to your needs and recommend the right support—whether it’s a one-off audit or a full investigation.

We can help you

Our Services - learn more here.